You acknowledge that you are over 18 years of age and are providing your Personal Information out of your free will.
You have the option not to provide us the Personal Information sought to be collected. You will also have an option to withdraw your consent at any point, provided such withdrawal of the consent is intimated to us in writing at firstname.lastname@example.org. If you do not provide us your Personal Information or if you withdraw the consent to provide us with your Personal Information at any point in time, please note that your withdrawal of consent, may result in Stable Money being unable to provide you with its services or to terminate any existing relationship Stable Money may have with you.
Our platform is accessible to children under the age of 18. Stable Money strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the platform and services are not intended for use by minors, Stable Money respects the privacy of minors who may inadvertently use the platform. We do not knowingly collect any Personal Information from children (without the consent of their parents/guardians). Please contact us at email@example.com, if you are aware that we may have inadvertently collected Personal Information from a child, and we will delete that information as soon as possible.
Stable Money provides multiple channels for you to request for support or to communicate any grievances you may have:
Any of your queries & requests shall be responded to within 14 (Fourteen) working days of receipt. Resolution, appropriate and to your satisfaction shall be provided as soon as possible depending upon the nature of the request.
If you are not satisfied by the resolution provided, you may escalate your grievance to the grievance officer through email or in writing, whose details are mentioned below:
We request you to please provide the following information in your complaint:-
Stable Money may reach out to you to confirm or discuss certain details about your complaint and issues raised.
Stable Money shall not be responsible for any communication, if addressed, to any non-designated person in this regard.
The Grievance Officer is identified above pursuant to the provisions of applicable laws including but not limited to the Information Technology Act, 2000 and the Consumer Protection Act, 2019, and the rules enacted under those laws.
In order to provide services to you we might require you to voluntarily provide us certain information that personally identifies you. You hereby consent to the collection of such information by Stable Money. The information that we may collect from you, or about you, may include but are not limited to, the following:
Stable Money’s use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
The methods by which We collect your Personal Information include but are not limited to the following:
We collect information that your browser/app sends whenever you visit our platform, such as the Log Data. In addition, we may use third party services to collect, monitor and analyse such Log Data. This information is kept completely secure.
We recognise and acknowledge the value and importance of the protection of your Personal Information and ensure that the same will be used for the intended purpose(s).
Your Personal Information may be used for various purposes including but not limited to the following:
Cookies can either be permanent (i.e. they remain on Your computer until you delete them) or temporary (i.e. they last only until you close your browser). We may store both temporary or permanent ‘cookies’ on Your computer/device to store certain data (that is not sensitive Personal Information). You can erase or choose to block these cookies from your computer. You can configure your computer’s browser to alert you when we attempt to send you a cookie with an option to accept or refuse the cookie. If you have turned cookies off, you may be prevented from using certain features of the platform.
You are always free to decline our cookies if your device permits, although in that case you may not be able to use certain features on the platform.
The security of your Personal Information is important to us. We have adopted reasonable security practices and procedures including role-based access, secure communication, password protection, encryption, etc. to ensure that the Personal Information collected is secure.
We have also implemented information security practices and standards and have in place information security programmes and policies containing managerial, technical, operational and physical security measures that are in compliance with the applicable laws including, so as to protect the information provided to us from unauthorized access, use, modification, damage, disclosure or impairment. Further, We may from time to time use reasonable additional or alternative procedures to ensure the security and confidentiality of Your Personal Information through our Investment Platform.
While we will endeavour to take all reasonable and appropriate steps to keep secure any information which we hold about you and prevent unauthorized access, you acknowledge that the internet is not 100% secure. No data transmission over the internet is fully secure, so we cannot ensure or warrant the security of any information you submit to us. Further, we do not guarantee in any way, the security of any information that you transmit or share on the platform; and you do so at your own risk.
If you think that the security of your account has been compromised, change your password and contact us immediately.
If you need to update your Personal Information or have any grievance with respect to the processing or use of your Personal Information, or request that we no longer use your Personal Information to provide you services, or opt-out of receiving communications such as promotional and marketing-related information regarding the services, for any reason, You may send Us an email at firstname.lastname@example.org and we will take all reasonable efforts to incorporate the changes within a reasonable period of time.
Such content must not: