What do I do if my UPI transaction fails?

If your UPI transaction fails, you will have to first lodge a complaint via the UPI app on your device. In case no solution is provided upon lodging of the complaint, you shall have to connect with the respective bank. Note that you can register a complaint in case of any transaction failure.

What happens if the bank is not able to deposit money within 1 day?

In case the bank is not able to deposit the money within a single day, there will be a penalty of ₹100. This amount will have to be paid for every day of delay, after one day has passed.

How to lodge a UPI-related complaint?

You can lodge a complaint through various convenient methods. You can either call the UPI helpline number of your bank directly or visit the 'Get in Touch' portal on the BHIM UPI website to submit your complaint.

UPI Customer Care Number: 24x7 Helpline and Toll-Free Numbers

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UPI lets users instantly transfer or receive money through the online mode. This is done via the Virtual Payment Address (VPA) and the relevant UPI-PIN. If any individual is not familiar with the UPI payments process or is facing issues with the same, they can avail the 24/7 assistance. By dialling the UPI customer care number, one can immediately get help with any trouble they face.

This blog will guide you through how to access customer care support, providing all the details you need to resolve any issues or get assistance with your UPI-related queries.

What Is the UPI Customer Care Number?

Users of UPI can easily register any complaint by dialling a toll-free number that has been provided by the Indian government for any queries or issues in relation to online payments.

Here is the UPI customer care toll-free number for your reference:

1800-1201-740
022-45414740

BHIM UPI ‘Get in Touch’ Service

The 'Get in Touch' service of BHIM UPI provides exclusive access to a dedicated UPI customer care portal. This feature allows users to easily lodge complaints, provide feedback, or find answers to any questions they may have regarding UPI transactions.

Here is a list of areas of complaint which are covered by the above-mentioned facility:

PIN
Login
Transactions
Account
BHIM Cashback
BHIM Rewards
Registration

Steps to Register a Complaint on the BHIM UPI ‘Get in Touch’ Portal

Here are the steps you can follow to lodge a complaint via the UPI ‘Get in Touch’ portal:

Step 1: Visit the official UPI Get in Touch portal.

Step 2: You will be presented with 2 options, namely: Complaint & Feedback.

Step 3: Go to the ‘Complaint’ section and select the grievance type relevant to your issue.

Step 4: Every complaint type has associated fields which must be filled out carefully. This may include the complaint type, VPA, comments, mobile number, email ID and more.

Step 5: Once you have filled out all the fields, put in the captcha.

Step 6: Click on the 'Submit' button.

After the complaint is appropriately processed, the redressal shall be sent to your registered email address.

In case users have any UPI-related queries or troubles, they can effectively reach out to the bank's customer care team. Individuals may also reach out to the specific UPI app's support team for guidance. As mentioned above, the UPI customer care numbers and mobile apps are available for your reference. Connect with an executive and have any issues related to transactions, technicalities or accounts resolved at once.