Can Axis Bank customer care help to change my credit card billing address?

Yes, Axis Bank customer support can help you to change your credit card billing address. You need to provide some verification details for identity confirmation. You can also change the address using the online banking services. However, you can always visit your nearest bank branch to change your address or for other services.

What is the working hour of Axis Bank customer care?

The Axis Bank credit card customer care number is available 24*7 a week. However, for special services or departments, working hours might be different. Such service timings are subject to change. You can refer to the official website of Axis Bank or contact them directly for information on any working hours changes.

Can I request a duplicate statement for my Axis Bank credit card?

Yes, you can contact the customer support and request for a duplicate statement of your credit card. Alternatively, you can email the support team of the bank to get a copy or duplicate of the statement.

**Axis Bank Credit Card Customer Care Number: A Guide to 24*7 Toll-free Numbers**

Name: Axis Bank Credit Card Customer Care
Brand: Customer Care
Rating: 4.7 (9701 reviews)

Axis Bank is India's third largest private sector bank, known for its customer-centricity and round-the-clock support. It is also known for versatile banking services such as savings and current accounts, credit cards, mobile banking, etc. Axis Bank credit card customer care number helps you to report lost or stolen cards, transaction issues or generic queries. Keep reading to know more!

Axis Bank Customer Care Number

Axis Bank has a dedicated channel to provide customer assistance to credit card holders in India. Dial Axis Bank credit card toll free number 1860-419-5555 or 1860-500-5555 for credit card enquiries.

Dial one of these numbers, get connected with an Axis Bank representative and state your concerns. These numbers are available 24*7 for your help at any time of the day.

Other Axis Bank Credit Card Customer Care Number

Below are a few more Axis Bank customer care numbers for credit card assistance based on the customer type:

Type of Customer	Customer Care Number
For customers in the agricultural or rural sector	Dial 1800 419 5577
Assistance for corporate phone banking and CMS	Dial 1800 – 419 – 5577
For phone banking and emergency credit card assistance	Dial +91-22-67987700

Axis Bank Credit Card SMS Services

Send an SMS with the below-specified keywords to 56161600 or +919951860002 for your credit card needs:

Enquiry Type	SMS Code
To check the availability balance in your account	Use the code BAL
To activate your credit card	Use code ACA
For credit card payments	Use code CCP
If you want to check your credit card balance	Use code AVAILABLE
To get a credit card statement on your registered email	Use code ESTMT
To update or change your registered mobile number	Use code UPDATEM

Axis Bank Credit Card Customer Care Email ID

Apart from calling the Axis Bank credit card customer care number, you can also send an email stating your concerns. For any credit card issues and concerns, send an email to creditcards@axisbank.com and get assistance.

Postal Address and Information for Axis Bank Customer Support

If you are not getting help from the numbers, you can post a mail to the headquarters of Axis Bank. The address of the headquarters is Axis Bank Limited, 'Axis House, C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai - 400 025.Note the phone numbers 91-22-24252525 or 91-22-43252525 of the headquarters for additional support.

Axis Bank Credit Card Customer Care Number for NRIs

The NRIs have a dedicated support number, i.e. 91- 22-67987700. Further country-specific hotline numbers for NRIs are as follows:

Country	Contact Details
For the NRIs in the United Kingdom (UK)	Dial 0808 178 5040
For NRIs in the United States	Dial 1855 205 5577
NRIs in Singapore	Dial 800 1206 355
NRIs in the UAE	Dial 8000 3570 3218
For NRIs in Australia	Dial 1800 153 861
For NRIs in Qatar	Dial 00 800 100 348
NRIs in Saudi Arabia	Dial 800 850 0000
NRIs in Canada	Dial 1855 436 0726

Services Provided by Axis Bank Credit Card Customer Care Team

Axis Bank provides the following services regarding your credit card concerns:

You can inquire about your account balance and get up-to-date information about it.
If your card is stolen or lost, immediately contact customer support and request to block your card.
You can place a credit card replacement request if your card is lost or stolen.
Call to solve issues with credit card bill payments you face.
If you spot any fraudulent transactions or activity on your card, call the support to get prompt resolution.
The support team also will let you know about the available reward points on your card upon your request.

Grievance Redressal of Axis Bank Credit Card

The bank has outlined a comprehensive mechanism to address grievances that comprises multiple levels:

Queries, Complaints or Request Redressal

At level 1 or if you are reaching out for the first time, use the below-mentioned channels:

Live chat: You can use the live chat feature available on the official website of Axis Bank.
Call customer support: Call Axis Bank credit card customer care number and state your concern to get help.
Visit a bank branch: You can visit your nearest bank branch to seek proper resolution or clarification.
Resolutions: The representatives of Axis Bank customer care resolve grievances promptly with accurate information and address concerns.

Write to a Nodal Officer

This is the second level of the grievance redressal process and you can send your concerns to the nodal office:

Escalation: If you are dissatisfied with the resolution provided at level 1, you can escalate your concern further.
Communication mode: You can send an email to nodal.officer@axisbank.com stating your concern and complaint number.
Branch-specific concern: If your issue pertains to a certain branch, address the email to the circle nodal officer for that branch.
Responsibility: The nodal officer will carefully investigate the concern and provide you with a resolution.

Write to a Principal Nodal Officer

Apart from the Axis Bank credit card customer care number or nodal officer, you can escalate your concern to level 3:

Further escalation: If you are not satisfied with the resolution by the nodal officer, escalate it to the principal nodal officer.
Direct communication: You can send your concerns via email at pno@axisbank.com and get a resolution.

Ombudsman Scheme by RBI

If your Axis Bank credit card issue persists, the Ombudsman scheme is another support option for your concern. It is regulated by the RBI and provides a cost-effective solution. Find the contact details as per the capital states listed in its Annex-I.

Final Word

It is advisable to reach out to the bank using the Axis Bank credit card customer care number if you need prompt assistance with your card. The numbers are available 24*7 and the representatives will help you promptly with a proper solution. However, you can follow the escalation matrix and report to the higher officials if the support team is not providing the expected solution.

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Other Important Pages from Axis Bank

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