Nippon Mutual Fund Customer Care: Call, SMS and Grievance Redressal

Nippon India Mutual Fund, incorporated on June 30, 1995, is one of India’s largest mutual fund companies, with an average AUM of ₹6.12 lakh crore as of the June quarter, 2025. The fund house makes it simple for investors to get support through various channels like call, email and SMS. You can easily reach Nippon Mutual Fund customer care to resolve queries or get guidance on your investments. 

Key Highlights 

• Multiple support channels available, including call, SMS and email 
• Quick access to folio details via SMS keywords to 9664001111
• Multi-level grievance redressal with escalation options up to the CEO/SEBI

How to Contact Nippon Mutual Fund Customer Care? 

1. Call Support: If you need help with your mutual fund investments, you can call the toll-free Nippon helpline number 1800-266-7790 and speak directly with a customer service representative.
2. SMS Services: Nippon mutual fund customer care offers SMS-based services to check investment details by sending specific keywords to 966-400-1111. 

For Single Folio

• Scheme Balance: Send balance
• NAV: Send mynav
• Last 3 Transactions: Send txn
• Statement of Account: Send ESOA

Note: If you have multiple folios, you have to add the last 6 digits of your folio number after the keyword. For example-> Scheme Balance: balance XXXXXX, NAV: mynav XXXXXX, etc.

1. Email Support: For queries or complaints, you can contact the Nippon mutual fund customer care team at customercare@nipponindiaim.in. The support team responds promptly to resolve investor concerns through email.

How to Raise Service Request with Nippon Mutual Fund Customer Care? 

To raise a new service request with Nippon India MF customer care, you have to visit the service request page. 

Then enter your ‘Folio Number’, choose the issue from the ‘Category List’, fill the rest of the form and press ‘Continue’.

Here is the list of service requests you can raise with the fund house by visiting the page:

• Duplicate Account Statement
• Clarification on SIP Registration / Transactions
• Status of SIP Cancellation
• Regenerate Certificate of Insurance
• Account Statement (since inception)
• Annual Account Statement
• Capital Gains Statement
• Unclaimed / Unpaid Redemption Queries
• Purchase Transaction Not Reflecting
• Instant Redemption Queries
• Status of SIP Enrolment
• TDS Certificate (via email)
• Weekly Account Balance Subscription Service

Grievance Redressal Process in Nippon India Mutual Fund 

Call Support: You can first reach the Nippon mutual fund customer care from Monday to Saturday, 8 am to 9 pm, at 1860 266 0111 (charges may apply) or 022 69259696.

Email Support: Otherwise, you can send your complaints to Nippon mutual fund customer care email ID customercare@nipponindiaim.in. The team usually responds within 24 business hours.

Escalation Channels:

• If your issue remains unresolved, you can write to the Grievance Redressal Officer at grievanceredressal@nipponindiaim.com.
• You can also escalate further to the Customer Service Head at headcustomercare@nipponindiaim.com. Both ensure a response within 2 business days.
• If your issue still exists, you may escalate the matter to the CEO at CEO@nipponindiaim.com.

Regulatory Option: If you are unhappy with the resolution, you can approach SEBI directly through its website or mobile app.

Cyber Concerns: Report any online or cyber-related issues to cyberrelated@nipponindiaim.com for immediate attention.

Despite a volatile stock market, Nippon India Mutual Fund stood out in the <a href="https://www.thehindubusinessline.com/markets/nippon-india-mutual-fund-logs-strong-growth-among-top-15-fund-houses-in-june-quarter/article69913335.ece" target="_blank" rel="nofollow noopener noreferrer">June Quarter</a> as the only fund house among the top 15 to record double-digit growth in its average AUM. 

Being one of the popular fund houses in India, the Nippon Mutual Fund customer care​ is committed to guiding the investors with various support channels. If you follow the above steps properly, you can expect a response within 2 business days.