Can I directly contact the principal nodal officer of IndusInd with my query?

No, you cannot reach out directly to the principal nodal officer of the bank. First, you need to raise your concern with the bank’s customer support. If your issue is not solved, you can escalate to the head of card services. If your issues persist, you can contact the principal nodal officer.

How to make payments to the IndusInd Bank credit card?

You can make credit card payments to IndusInd Bank both online and offline. To make an online payment, use phone banking, internet banking or NEFT. For offline payments, deposit through a cheque or cash at your nearest IndusInd Bank branch.

How can I check my IndusInd Bank credit card application status?

You can easily track your application for the IndusInd Bank credit card via their official website. Navigate to ‘Track Application Status’, enter your application ID and registered mobile number and check your application status.

Customer Care Number of IndusInd Bank Credit Card

Name: IndusInd Bank credit card
Brand: Customer Care
Rating: 4.9 (12190 reviews)

IndusInd Bank is one of the renowned private sector banks in India, equipped with a wide range of services like personal loans, commercial and personal vehicle loans, credit cards, etc. IndusInd credit card customer care is a dedicated channel for credit cardholders of the bank. One can contact the channels to report lost or stolen cards, fraudulent transactions or generic queries. Read this blog to learn about IndusInd credit card customer support.

Available Channels to Contact IndusInd Bank Credit Card Support

The bank has the below-mentioned channels via which you can raise your concern regarding IndusInd Bank credit cards:

You can call the toll-free number to talk with a representative and get a prompt solution.
Send an email to the official email address of the bank and state your concern to get support.
You can send SMS codes to a specific number to enquire about your credit card quickly.
Use WhatsApp to get connected with IndusInd credit card customer care and enquire about your card.
Send written letters to the official address of IndusInd Bank, if you do not get proper support by calling or email.
Use IndusAssist, a dedicated chatbot from the bank and get quick answers to your queries.

IndusInd Credit Card Customer Care Number

Reach out to IndusInd credit card customer care using the following number:

Customer Type	Contact Number
For credit card holders and premium banking	Call 1860 267 7777
For all types of domestic customers of IndusInd Bank	Call 1860 267 7777

Email Address of IndusInd Credit Card Customer Support

Write to the support team of IndusInd Bank via their official email address:

Credit Card Category	Email Address
For queries related to Indulge credit card	Send an email to
For card types such as Pioneer Heritage or Pioneer Legacy	Send to
For new credit card holders, including all types of credit cards
For NRI customers of IndusInd Bank credit card (All card types)
For Celesta
Pinnacle/Signature/Legend/Intermiles Voyage/Club Vistara/Intermiles Odyssey card holders
Platinum Select/Platinum/Platinum Aura/Iconia/NEXXT/Platinum Aura Edge/Platinum Aura Edge Govt Card

SMS Banking by Indusind Credit Card Customer Care

You can reach customer support by sending an SMS to 5676757 with the below-mentioned codes:

Service Types	SMS Codes
To inquire about your current credit limit	Use code BALE (Space) followed by the last four digits of your credit card.
To inquire about the minimum due amount or the total due amount or the CC bill payment due date	Use code STMT (Space) followed by the last four digits of your credit card.
Know your available reward points on your card	Send code RBALE (Space) followed by the last four digits of your credit card.
To block your IndusInd Bank credit card	Send code BLOCK (Space) followed by the last four digits of your credit card.
Get an e-statement of your card via email	Use code ESMT (space) followed by the last four digits of your credit card.
To get IVR OTP for your primary credit card	Send code OTPC (Space) followed by the last four digits of your credit card.

WhatsApp Banking by Indusind Credit Card Customer Care

You can connect with the customer support of the bank via WhatsApp and inquire about your card by following the outlined steps:

Step 1: Download WhatsApp from your device’s application store

Step 2: Save the official WhatsApp number of IndusInd Bank (+91 22 4406 6666) to your contacts.

Step 3: Open WhatsApp and look for the number.

Step 4: Tap on the contact and send ‘HI’.

Step 5: Tap the ‘subscribe’ option and get started with WhatsApp Banking by IndusInd and get credit card-related help.

You can locate the official channels of the bank over social media platforms like Facebook, Instagram and X (formerly Twitter) and reach out to the team for any further queries:

Social Media Platforms	Address
Instagram
Facebook
X or Twitter

Postal Address of IndusInd Credit Card Customer Care

Write a letter to the customer care department of IndusInd Bank to report your issues or grievances. Note that you need to attach a copy of your ID proof before sending the letter to the postal address of the bank.

Use the address IndusInd Bank Ltd., Credit Cards Division, PO Box 9421, Chakala, MIDC, Andheri East, Mumbai, Maharashtra - 400093 to send your query.

Use the Chatbot of IndusInd Bank Customer Support

You can use the chatbot, recently released by IndusInd Bank, known as IndusAssist. Using this chatbot, you can get a prompt reply to all of your credit card-related queries.

To use the chatbot, visit the official webpage of IndusInd Bank and click on the chatbot icon. You can find the chatbot on the bottom right corner of the webpage.

IndusInd Bank Credit Card Helpline Number for NRIs

NRIs can also call the IndusInd credit card customer care on the below-mentioned toll-free numbers:

Country	Toll-Free Numbers
For NRIs in the United States of America	Call 1833 766 6682
For NRIs in the United Kingdom	Call 08000478670
NRIs in the United Arab Emirates	Dial and call 8000183019
NRIs in Australia	Dial and call 1800 317 547
For NRIs in Canada	Call 1833 766 6683

Email Address for NRI Customers of IndusInd Bank

NRIs can also send an email addressing their concern to the official email address of the bank. NRIs can send an email to nri@indusind.com for their registered email address.

Grievance Redressal Process of IndusInd Bank

IndusInd Bank has a grievance redressal system to address complex and unresolved issues. This system has three levels as follows:

Level 1: Regular Communication Channels

You can contact the grievance redressal of the IndusInd credit card customer care via the following mediums:

You can call the customer support of IndusInd Bank to address your grievance.
Send your concern via email to the customer support of the bank.
You can also write a letter to the official postal address of IndusInd Bank.
Visit your nearest IndusInd Bank branch and state your concern.

Level 2: Head of Card Services

If you are not satisfied with the solution by Indusind credit card customer service, you can escalate your concern further:

Email: Send an email to head.cardservices@IndusInd.com and explain your concerns in detail.
Post a Letter: Write a letter to the head of card services. You can courier your concern to Head – Customer Care, IndusInd Bank Ltd., Opus Centre, 4th Floor, 47 Central Road, Opp. Tunga Paradise MIDC, Andheri - East, Mumbai, Maharashtra - 400093.

Note: Mention your customer reference number at level 1, credit card details, transaction ID, etc., when sending an email or a letter.

Level 3: Write to Principal Nodal Officer

If your issue persists after contacting IndusInd credit card customer care and head of card services, escalate your concern further:

Email: Escalate your concern to the principal nodal officer at nodal.officer@IndusInd.com
Post a Letter: Send a letter to the Executive Vice President & Principal Nodal Officer, IndusInd Bank Ltd., Opus Centre, 4th Floor, 47 Central Road, Opp. Tunga Paradise MIDC, Andheri - East, Mumbai, Maharashtra - 400093.

Note: Mention your card details, transaction ID, and customer reference number when sending an email or a letter.

Final Word

IndusInd credit card customer care is a dedicated channel for IndusInd Bank's credit cardholders. You can contact the team via phone, email or written letter to get expert help. If your problem persists, the bank offers additional support options to escalate concerns further.