ICICI Credit Card Customer Care: Get 24*7 Credit Card Support

ICICI Bank is a renowned Indian bank, offering diverse personal and business options like savings and current accounts, FDs, credit cards, etc. The ICICI credit card customer care team provides prompt assistance to cardholders and is available around the clock. You can contact the ICICI Bank support team to report unauthorised transactions, lost or stolen cards and for generic queries. In this blog, find the contact details of the ICICI bank credit card support team.  

Ways to Contact ICICI Bank Customer Care

In the below-mentioned ways, you can connect with the credit card customer care team of ICICI Bank:

• You can call a toll-free number and talk to a representative.
• You can write an email to the official email ID of ICICI Bank to get support.
• Alternatively, you can contact the ICICI credit card customer care team by posting a letter.
• If required, you can connect with credit card customer support via SMS or WhatsApp.
• Get in touch with ICICI Bank by posting a thread on X (Formerly Twitter).

Contact Details of ICICI Bank Credit Card Customer Support

Here are the contact details of ICICI Bank credit card support for both domestic customers and customers travelling abroad:

ICICI Bank Email Address

Apart from toll-free numbers, you can connect with ICICI Bank credit card support via email. You can write an email, highlighting your issues at customer.care@icicibank.com. Note that you need to use your official email address to get connected with the customer support team via email. 

How to Connect with ICICI Bank Credit Card Support via SMS? 

Aside from toll-free numbers and email, you can send a specific code as an SMS and enquire about a credit card. Send an SMS to 5676766 or 9215676766 with the following codes:

• Balance Enquiry: Send an SMS with code IBALCC (space) followed by the last 6 digits of a credit card.
• Reward Points: Send code IRPCC (space) followed by the last 6 digits of your credit card.
• Due Date of Card Payment: Send an SMS with the code, IPDDCC (space) and the last 6 digits of your card.
• Last payment: Use the code ILPCC (space) and then put the last 6 digits of your credit card. 

WhatsApp Banking by ICICI Bank for Customer Support

Follow the steps to connect with ICICI credit card customer care via WhatsApp for credit card and more: 

Step 1: Save the official WhatsApp number of the bank +91 86400 86400 to your contacts.

Step 2: Open WhatsApp on your mobile.

Step 3: Send ‘HI’ to +91 86400 86400 to begin with WhatsApp banking. 

Other Ways to Initiate WhatsApp Banking with ICICI Bank 

Here are the other options to get started with WhatsApp banking:

• Simply give a missed call on the number +91 9542000030.
• You can send an SMS to +91 9542000030 with the code ‘OPTIN’.

Credit Card Services by WhatsApp Banking

Following services you will get by WhatsApp banking for your credit card:

• You can block or unblock your credit card via WhatsApp banking.
• By typing ‘card limit’, you can view or modify your credit card limit.
• ICICI credit card customer care, via WhatsApp banking, allows you to check the last 5 EMI details.
• Type ‘cc txn’ or ‘cc history’ to see the last 5 transactions of your credit card.
• You can also check your credit card billing cycle by simply typing ‘billing cycle’ or ‘bill cycle’.
• You can modify or set your auto debit option for automatic credit card bill payment by typing ‘Auto Debit’.

Postal Address of ICICI Bank Credit Card Customer Assistance

If you cannot connect with customer support via the aforementioned ways, you can write to them. Once they receive your letter, they will resolve your credit card-related concerns as soon as possible.

Write to ICICI Bank Limited, ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032.

Services Provided by ICICI Credit Card Customer Care

The credit card support team of ICICI Bank provides the following services:

ICICI Credit Card Grievance Redressal

If you are not satisfied with the resolution by the customer care, you can always escalate the issue:

Level 1: Call the toll-free number or navigate to 'Complaints' on the 'Feedback' page of ICICI Bank's website, select email and fill in other details.  

Level 2: If you are unsatisfied with the response at Level 1, escalate your concern by speaking with the Head of Phone Banking.

Level 3: Write to the principal nodal officer at ICICI Bank Ltd, Bandra Kurla Complex, Mumbai 400051 if the issue persists.

Level 4: If banking authorities can resolve your concern, you can complain to the Banking Ombudsman by the RBI. 

Final Word

ICICI credit card customer care is a dedicated channel for customers, domestic or NRI, to get help regarding their credit cards. NRIs can also initiate live chat to talk with a representative and resolve their credit card issues. The customer care team is available 24/7 to assist with queries related to billing, transactions, card upgrades and more.

📞 Other Bank Credit Card Customer Care

HDFC Bank Credit Card Customer Care Number | SBI Credit Card Customer Care | Yes Bank Credit Card Customer Care | Axis Bank Credit Card Customer Care | Kotak Mahindra Bank Credit Card Customer Care | RBL Bank Credit Card Customer Care | Bank of Baroda Credit Card Customer Care | IndusInd Bank Credit Card Customer Care | Standard Chartered Credit Card Customer Care | Federal Bank Credit Card Customer Care | Indian Bank Credit Card Customer Care | Indian Bank Credit Card Customer Care

Other Important Pages from ICICI Bank

ICICI Bank Fixed Deposit Rates | ICICI Bank FD Calculator | Why Keep ICICI FD Receipt Safe | ICICI Bank Fixed Deposit Receipt | ICICI Bank Savings Account Interest Rate | ICICI RD Interest Rates | ICICI FD Interest Rate Change from 2023 | ICICI Bank Senior Citizen FD Rates | ICICI Bank PPF Interest Rate | ICICI Tax Saving FD | How to Close FD in ICICI Bank | ICICI Bank NRE/NRI FD Rates | ICICI Bank Loan Against Securities